Frequently Asked Questions
If I Book a Consultation with You, am I Committed to Buying my Flowers and Decorations from You?
There is no obligation to choose Petals & Confetti when you take an initial consultation. However, we hope that our advice and ideas will give you inspiration, complement your day and encourage you to book with us.
How Much Notice do I Need to Give You?
As a guide, we suggest you make an initial consultation no less than 6 months before the wedding or party and confirm your date as soon as possible thereafter. This is to avoid disappointment as weekends can get very busy, especially between May and September. However, we are always happy to discuss your event whatever your timescale.
If I Need to Discuss my Order Can I Contact You?
We are easily contactable:
Website: via the 'Contact Us' page of this website
Once I have received my Quotation, will Prices Change Before the Day?
Flower prices will only change if you request a significant change of flower content from the original discussions and quotation.
Can I Make Changes After my Order has been Made?
You can make changes to the order up to 6 weeks before the wedding, when we will contact you to make final arrangements and prepare your final invoice. Any significant changes may incur a change in the cost on the final invoice.
How Many Bookings do You Do in a Day?
We only take one booking per day which means that our focus is entirely on you. It is important to us that we make your event as special as it can be so as soon as your date is booked and confirmed, our attention is solely on you. It does mean that we get booked up very quickly, so book early to avoid disappointment.
Is there a Delivery Charge?
Delivery to the venue and the house within our delivery area are included. Any deliveries further afield may incur a charge.
Do You Charge VAT?
We charge no VAT on our prices so the price on the quotation is the price you will pay, which is a straight saving of 20%.
When Do I Have to Pay?
We request a £50.00 non-refundable deposit when the booking is confirmed which then takes your date out of the diary. The final balance invoice is prepared 6 weeks before the event and we ask you to make your final payment no later than 2 weeks before the event.
What Payment Methods do You Accept?
We accept cash, cheque and bank transfer.